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- ===========================================
- Microtest Virtual CD v3.0.4e demo - 08/2000
- ===========================================
-
- Content:
-
- 1. General
- 2. Known problems
- 3. Frequently asked questions
- 4. Customer support
-
-
- ==========
- 1. General
- ==========
-
- Thank you for your interest in Microtest Virtual CD!
- You may use it for 30 days. The demo version is fully functional
- and includes the networking functionality of Virtual CD.
- If after your 30 day evaluation period you would like to continue
- to use Virtual CD you must purchase the full version at
- www.virtualcd-online.com
-
- Please note, that we offer a single-user and a separate network edition!
-
- Hints:
-
- - If you experience problems when using Novell clients32 in a network
- environment, please install Microsoft clients for Novell networks
-
- - Please always use the latest versions of your network clients
-
- - To use Virtual CD, the "read-ahead" function for your CD-ROM drive must be
- disabled under Windows. To check this under Windows 98, open your Start menu
- and select Settings->Control Panel->System; click on the Performance tab,
- then on the File System button, and then on the CD-ROM tab. On this page,
- select "No read-ahead" under "Optimize access pattern for:".
-
- - Under Windows 2000, once you install VCD 3 and restart your computer, the
- hardware detection program registers the Virtual CD driver. Depending on your
- system, this procedure can take up to several minutes, but be patient--this
- procedure is essential for operation of the program.
-
- - Some CD-ROMs, especially game CDs, offer a "minimal installation" option.
- We recommend using this option whenever it is available, since Virtual CD
- saves the data on your hard disk anyway, which is faster than the CD drive.
-
- - To use Virtual CD under Windows 95, Microsoft DirectX V.3 (or later) must be
- installed in your system. If you don't already have a new enough version, you
- can download the latest DirectX version free of charge from
- http://www.microsoft.com
-
-
-
- =================
- 2. Known problems
- =================
-
- If you use Adaptec Easy CD creator, please note following information:
-
- - Windows 2000 users must have administrator rights to use Virtual CD
- - Please do not setup more than eight virtual CD drives
-
- We try our best to solve these problem. If available, we
- provide a service pack as soon as possible on our website.
-
-
- ===================================
- 3. Frequently Asked Questions (FAQ)
- ===================================
-
- -----------------
- General Questions
- -----------------
-
- Q: Why has my CD application or my entire system stopped responding?
- A: The Windows CD-ROM "read-ahead" function must be active; see above for
- details on deactivating this function.
-
- Q: Why does Windows 95 report that 'DSOUND.DLL not is loaded' every time I start
- my computer?
- A: This DLL is a component of DirectX. Virtual CD requires DirectX V.3 or later.
- Solution: Download the latest DirectX version, available for example from the
- Microtest Web site (see above for details). Windows 98 comes equipped with
- the required driver, so W98 users shouldn't have this problem.
-
- Q: Everything went smoothly when creating my virtual music CDs, but there are
- problems when I try to play them. The Windows player starts, but the time
- display shows '00:00' and doesn't change. Why?
- A: You need DirectX V.3 (or later) to play audio CDs under Windows 95. Also,
- when creating the virtual CDs, make sure the audio format selected for
- playback exists on your computer.
-
- Q: Why don't I hear any background music when I use my CD games?
- A: Some games feed certain sound elements directly into your sound card, through
- the "primary buffer" in DirectX. Due to the special software architecture of
- Virtual CD, VCD 3 cannot support this hardware feature.
-
-
- ------------------------------
- Problems Creating a Virtual CD
- ------------------------------
-
- Q: Why does my CD application repeatedly prompt me to insert the original CD?
-
- A: Some CDs are made using a special mastering technique; you can't create a
- virtual version of this CD type using Virtual CD's standard copy method.
- If you are prompted to insert a CD when you start an application from a
- virtual CD, try making a new virtual CD using one of the other copy methods,
- which are called "Correction 1" and Correction 2". You'll have to do some
- experimenting to find out which method is the best for a given CD.
-
- Make sure that you FIRST create the virtual CD and THEN install the software
- FROM the virtual CD onto your hard disk. To avoid confusion, remove the
- original CD from the CD-ROM drive before installing the software. If you
- already installed the software from a physical CD before you decided to make
- a virtual CD, make sure you de-install the software first, then make the
- virtual CD and reinstall the software.
-
- Q: I created a virtual CD using the Correction 2 copy method. Why is it
- designated in my display as an audio CD when it's actually a data CD?
- A: The process used by the Correction 2 is not supported by all CD-ROM
- drives. If possible, try using a different drive to make the virtual CD.
-
- Q: Why doesn't the process for creating a virtual CD come to an end?
- A: In some cases, Virtual CD cannot detect the end of a CD. Try opening the
- CD drawer briefly. If this doesn't help, start the creation process over
- again and select the option to "Use binary search to determine CD size".
-
- Q: Why did my system stop responding while I was making a virtual CD?
- A: The option to "Use binary search to determine CD size" might cause some
- systems to crash. If this happens, try using the Correction 1 or Correction 2
- copy method instead of the binary search option.
-
- Q: Why does it take such a long time to create a virtual CD?
- A: The original CD has to be clean and free of scratches. Also keep in mind
- that, on some computers, the Correction 2 method takes considerably longer
- than other methods. Your choice of audio format can also affect the speed of
- the process; for instance, using MP3 can make the process considerably slower
- than it is with others formats.
-
- Q: How come I can't make a virtual CD from a physical CD that I copied myself?
- A: When you copy a CD onto a CD-R, select the "disk-at-once" option in your CD
- copying software. Using the "track-at-once" option can lead to errors.
-
- Q: Why do I get the message 'Error opening drive as a CD player' when I try to
- create or test an analog audio CD?
- A: Windows is probably not configured to play audio signals from your physical
- CD drive over your sound card. To correct this, open your Start menu and
- select Settings->Control Panel->Multimedia. Click on the CD Music tab; on
- this page, make sure that the drive letter entered corresponds to your
- physical CD-ROM drive.
-
-
- ===================
- 4. Customer Support
- ===================
-
- Before you contact our support department, check whether the information in
- this file provides a solution to your problem. If not, the next step is to
- check www.virtualcd-online.com for a Service Pack.
- Chances are, whatever is causing your problem has already been fixed in the
- upgrade.
-
- If you do need to contact us for support, please have the following information
- on hand when you write to us:
-
- * Which version of VCD do you have? (it's noted in the first line of this file)
- * What version of Windows do you have, Windows 95, 98, 2000, or an NT 4?
- * How can we reproduce the problem here? In other words, what steps had been
- taken when the problem first occurred?
-
- E-mail: vcdsupport@microtest.com
- Internet: www.virtualcd-online.com
-
- Have fun with Virtual CD!
- Your Microtest team
-